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One call from a rude customer can spoil your whole day and kill your job satisfaction.

One comment, even one word can make you want to leave everything behind and become a jolly shepherd in New Zealand.

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However, some customers make it tough to keep your composure.

When you are speaking with rude or angry customers, it is a natural reaction for you to want to get angry in return—but you are at work and you cannot let that happen.

Although angry customers take their frustration out on you, they know that you did not cause their problem.