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More Details Our software offers a full suite of enterprise level tools and reports needed to control quality and operator performance.With features like real-time chat supervision, chat takeover, and chat transcript review, as well as thorough analytics such as rating reports and operator efficiency reports, ensuring consistent customer service is only a few mouse clicks away.
Our real-time, built-in translator, breaks down language barriers by automatically detecting and translating chats into the language your customers use.
Our live chat software also allows you to use personalized canned messages to maximize operator responsiveness and consistency when handling concurrent chats.
Call from a T-Mobile phone: 611Call from another phone: 1-877-746-0909Call while roaming internationally: 1-505-998-3793Call us via TTY for hearing and speech impaired: 1-877-296-1018TTY hours are from 3 a.m.-10 p.m.
Mobile Chat allows operators to answer live chat requests started on the website by using any Internet enabled phones, including: Windows Mobile(6.0 OS), Blackberry(5.0 OS).
"The chat solution is fantastic and any little issues we have had has been rectified very quickly.